Seamless adoption reflecting design qualityĮasy adoption by users at each rollout phase was a direct reflection of the quality of the UTS/Okta architecture design, communications program and readiness management.Ĭritical to the success of the implementation is the user experience, and Rowland verified the numbers. In subsequent integrations, a total of 200 apps are to be managed and accessed via the secure efficiencies of Okta. Within the original project, 30 “crown jewel” apps were onboarded to the Okta portal, all prioritised for MFA integration. We then designed the user groups, standards and guidelines for integrations and used an agile and iterative approach to onboarding batches of apps into Okta for staff, students, Alumni and external users,” Rowland says.
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“We went full steam ahead to get the foundation done in six weeks. Success rested on the collaboration between the Okta and UTS teams for the critical planning stage, which included architecture and design workshops, solution design documentation, policy definition, setting up the MFA and sign on policies, and selecting a wide blend of pilot applications. The 26-week project took a three phase approach: foundation build, configuration delivery and application onboarding. Okta brings so much more to the table and our life is so much easier.” Kick off to roll out in just six months We’ve gained independence with a hub and spoke design that supports ease of management and standard patterns for onboarding. “It’s a far better integration point for most of our strategic platforms. He further adds that the strategy of moving from a proprietary, on premise LDAP to Okta’s cloud UD will cut complexity. Our frictionless sign on strategy with Okta is essential for user experience and mitigating risk to our key Crown Jewel applications,” says Rowland. Okta supports the best user experience for providing access and is simple to use and set up with single clicks to get into an App. The MFA and SSO components are so adaptable to our needs.
“It’s our portal to all our applications.
Bringing added value to the tableįor UTS, Okta’s Workforce is impeccable. That and being 100% cloud based means it fully supports a modern environment, and supports the legacy environments at the same time,” shares Rowland. “What got Okta over the line at UTS was its independence across a number of technologies, ease of deployment and use for multi-SaaS tenancies, compared to the competition. Such tools are all cloud services, and no longer fit into the old security model of requiring VPNs or a proprietary model based on IDPs offered by other large SaaS vendors. For UTS, the proliferation of tools that faculties, staff and students use, such as Office 365 and other SaaS Apps, changes everything. Rowland’s expertise proved useful in finding the right identity and access layer product for both workforce and Customer identities to turn that around and focus on design for the user.Īs with any large organization, buy-in for new concepts, especially those that affected existing architecture, needed to be weighed out carefully. The commitment had been made to focus on data and de-duplication, rather than identity management and controlling access and authorisation. Reducing risk by putting users first and shifting mindsets To stay agile and manage the proliferation of new SaaS applications that the business demanded, as well as growth in numbers, the University needed a more holistic solution. The Okta portal fixes this with a great user experience” explains Rowland Harvey, Enterprise Architect at University of Technology Sydney - Identity Management and Digital Strategy. The applications were not all captured in an holistic portal that made it easy for Staff and Students to find the Apps and services they needed quickly.
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“While users had single password access, they had to login with one credential, then follow on into the next proprietary app needing either an email address or a staff number, and the same password. Individuals may have multiple roles - for example, a student can also be a staff member and a researcher, which adds another layer of complexity.įrom a technology perspective, the University had been running various legacy and cloud identity management platforms, and was very much an on premise organisation.
Typical of the tertiary education sector’s business structures, the University of Technology Sydney (UTS) has independently operating faculties, with their own apps and a number of different sign on systems.
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