However, modern chatbots are simultaneously learning from the conversation using machine learning algorithms to provide better answers in the future. If, at any point, the conversation crosses its current knowledge, it deflects the conversation or passes it to human operators. It tries to understand the queries and provide appropriate responses. 2, 3 A chatbot is supposed to work independently of the human operator at its end. 1 In 1966, Joseph Weizenbaum developed a computer program that demonstrated the possibilities of communication between a human and a computer via natural language, and, as such, he introduced the first generation of chatbots. It is designed to replicate the pattern of human interaction, thus allowing human conversation with machines. The interaction is done mostly through voice and text conversations. , short for chat robot, is an application that interacts with humans through user command. In this article the term ‘chatbot’ is used for all types of chatbots. Some companies instead of Chatbot use the name ‘Conversational AI’ or ‘AI chatbots’ to highlight that their chatbot is powered by machine learning and information retrieval techniques. A chatbot is a sub-genre of the bot environment with a focus on talking or conversation. The article could open a discussion and highlight the problems of data storage and usage obtained from the communication user-chatbot and propose some standards to protect the user.Ī chatbot, short for chat robot, or bot * *Ī bot is sometimes referred to as a chatbot, but to be precise, a bot is a computer program (tool) that automates processes. The paper aims to present a comprehensive study of security aspects in communication with chatbots.
Many chatbots operate on a social/messaging platform, which has their terms and conditions about data.
The paper discusses circumstances under which such data can be used and how chatbots treat them. Such techniques learn from a conversation, which can contain personal information. Modern chatbots are no longer rule-based models, but they employ modern natural language and machine learning techniques. All of them are comprehensively studied, and security practices to decrease security weaknesses are presented. There are many factors increasing security threats and vulnerabilities. Understanding the underlying problems requires defining the crucial steps in the techniques used to design chatbots related to security. However, it brings an additional security risk and creates serious security challenges which have to be handled.
People use chatbots for assistance in shopping, bank communication, meal delivery, healthcare, cars, and many other actions. Chatbots are artificial communication systems becoming increasingly popular and not all their security questions are clearly solved.
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